Store Help Desk Analyst (RTS Technician): Purpose of the position: Provide technical support to ... Market restaurants and is responsible for providing exceptional customer service through knowledge of POS and BOS hardware and software, phone demeanor, sense of urgency, awareness of incoming calls, thoroughness, and prompt follow-up. Essential Duties and Responsibilities: Answer incoming calls from Boston Market restaurants via 1-800-3BOSTON and walk-by questions from internal Boston Market Support Center customers regarding store systems issues. Arrive on time and be ready to answer calls at the ...