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Welcome Specialist Job Description: The focus of a Greeter is to approach and greet new and existing customers promptly and professionally in order to encourage a positive customer experience in the Retail store. The Greeter assesses the customer's situation to determine the sales/service request as well as type and quality of merchandise desired. The Greeter maintains control of the customer queue, which includes setting an expectation of wait time for each customer; promoting and displaying products and features to customers as they wait; and ultimately transitioning each customer to a sales/service representative. The Greeter acquires and maintains product knowledge by ...