Chicago, IL - Sep 8
Qualifications: - Bachelor's degree or equivalent- 6-8 years of supervisory experience in a call center or customer service related environment. - Call center experience required- PC Applications such as: Microsoft (Access, Excel, Project, Word, PowerPoint- Required prior experience with telephony technology: ACD administration, forecasting and scheduling tools, reporting packages, Voice Response Units, etc - Excellent communication skills.- Extensive customer service skills. - Knowledge of Microsoft Suites.- Experience in implementing and utilizing new technologies.- Ability to prioritize tasks in a high-volume, multiple-task work environment with a high degree of interdependence. - Strategic thinker with the ability to create vision, develop business plans ...
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