Wilmington, DE - Aug 20
Description: The ICM Analyst III is responsible for the day-to-day management and maintenance of the telecommunications components of the corporate environment. This includes the evaluation, testing and integration of new technology, methodologies, capacity planning and technical support in order to ensure optimum system integrity and volume response. The aspects of the Technical Infrastructure for this position include Cisco ICM, Cisco IPIVR, Call Manager, Avaya PBX systems, Call Recording, CTI systems, TCP/IP Management, and Cisco LAN/WAN equipment. The Telecommunications Analyst will possess a unique overall set of general and specialized skills that will compliment the skill set of the entire team. Requirements: ...
Save Job View on the Map