Overland Park, KS - Oct 22
Summary of Job Duties: Provide first contact technical support in problem solving and information gathering by receiving, prioritizing, documenting, and actively resolving end-user support requests for faculty, staff, and students. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as, require that the individual provide telephone and/or in-person, hands-on assistance for JCCC accounts, software applications, network, telecom, and college-owned hardware. Assist with the installation and configuration of microcomputer hardware and software. Perform other duties as assigned by the Help Desk Manager. Required Qualifications: Associate's degree in a technology-related program or High School graduate or equivalent ...
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