Click here to apply for this position! On-site Loss Mitigation Specialist (Temporary Employee): Also looking in the Tempe AZ, Denver CO, Frederick MD and Cincinnati/Dayton, Ohio areas. The role of the On-site Loss Mitigation Specialist is to facilitate and supplement our Loan Servicing customersâ?? loss mitigation efforts on PMI insured loans. We facilitate the Loan servicerâ??s efforts by providing assistance wherever the need is greatest. The On-site Loss Mitigation Specialist acts as a dedicated resource to the Loan Servicer to assist with their PMI insured portfolio. Responsibilities include timely on-the-spot decisioning of workout referrals that are beyond any delegated authority that ...

. Customer Service Queue Monitor Primary Responsibilities Include: · Monitoring, analyzing, and enhancing the utilization of daily staff resources and call handling on a real-time basis · Maintaining expected occupancy, service levels, abandon rate, and ASA · Taking appropriate steps to maintain optimal service levels and occupancy by adding and decreasing staff · Maintaining key metrics alerting the Workforce Management team, and Operations team when appropriate · Communicating with all members of the Workforce Management team to provide information on resources and workload movement · Recommending adjustments in staffing to maintain an optimal service level and occupancy. This is achieved through ...